Shipping policy

Effective Date: October 9, 2026

Thank you for shopping at PlushAgent (plushagent.com)! We are dedicated to delivering your cozy companions safely and efficiently. Please review our shipping policy below.

1. Order Processing Time
- All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation. 
- Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates & Delivery Estimates
- Total Estimated Delivery Time: 10–15 business days (including processing and transit times).
- Transit Time: 9–12 business days after dispatch.
- Shipping Fee: Calculated and displayed at checkout based on your delivery address and order weight.

3. Order Tracking
- Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. 
- You can track your package online via our tracking page or the carrier's website. Please allow up to 48 hours for tracking updates to appear.

4. Address Changes & Delivery Issues
- Customers are responsible for providing the correct shipping address at checkout. If you notice an error, please contact us at Kratzeremu@gmail.com within 24 hours of placing your order.
- PlushAgent is not responsible for packages delayed or lost due to incorrect addresses, customs delays, or courier issues beyond our control.

5. Customs, Duties & Taxes
- International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the sole responsibility of the recipient.

6. Contact Us
If you have any questions about your shipment, our support team is always here to help:
- Email: Kratzeremu@gmail.com